Terms & Conditions

These Terms apply to independent garages and service providers participating in the controlled APH pilot. APH is a coordination and referral platform; the Garage remains independent and responsible for its operations.

Keep garage name, contact, location, services, hours, specialties and decision-maker accurate. Notify APH promptly of capacity or availability changes.

APH may route based on service capability, location, availability, quality and response history. For common Standard Booking requests, a useful response within 15 minutes during declared operating hours is the pilot target where practical; diagnostic and complex jobs use the relevant response window.

Quotes must be clear and separate labour, parts, diagnosis, assumptions and exclusions where practical. Do not intentionally use misleading low initial prices.

Disclose the diagnostic fee or range before booking. If the customer proceeds with repair at the same Garage, credit the diagnostic fee into the repair and do not charge it twice. If no repair proceeds, the disclosed diagnostic fee may remain payable.

Record acceptance, timing changes, start, completion, cancellation and material delays. Before check-in or start, changes and cancellations are coordinated and recorded. Once the vehicle is checked in or diagnosis or service starts, the booking is frozen; any stop or change is handled manually and agreed work already performed remains payable.

Do not start repair without approval. Place the job in Waiting for CO Decision, attempt approved follow-up and cooperate with APH to coordinate a decision or collection. Only necessary safety or reassembly steps may be taken without repair approval. No pilot storage fee applies unless disclosed and expressly agreed in advance.

No extra paid work without an Additional Work Request, explanation or evidence where relevant, price and time impact, and explicit customer approval through the approved APH flow.

Perform work professionally and safely and comply with applicable law and professional obligations. The Garage is responsible for workmanship, parts, staff, premises, invoices and warranties.

The customer pays the Garage directly. The Garage issues required invoice, receipt and warranty documents and does not ask the Launch Lead to collect money.

Commission applies only to verified completed APH-referred labour: below USD 25 is waived; USD 25–50 is 10% with no minimum; above USD 50 is 10% with a USD 5 minimum and USD 20 cap. Parts and non-labour are excluded. Approved additional-work labour is included. Diagnosis credited into repair is not double-counted.

Confirm final labour and non-labour values and completion. Reconcile weekly. Missing records or overdue balances may pause referrals.

An APH-referred job remains an APH referral if communication continues directly. Do not hide jobs, ask customers to cancel tracking, or manipulate records to avoid commission.

Use customer and APH data only for the APH-related job. No unrelated marketing, resale, sharing or misuse. Additional NDA terms may apply.

APH may collect public reviews, private feedback, response and completion metrics, and complaint data, and use them for routing, coaching, suspension or removal.

APH may coach, warn, pause or remove garages for non-response, cancellations, unsafe or poor work, data misuse, concealment or unpaid settlement. Active jobs, records and settlement obligations survive removal.

The Garage is responsible for claims or loss arising from its work, staff, premises, parts, advice, invoices or warranties. APH is not responsible for independent garage workmanship or workshop safety except where liability cannot lawfully be excluded.

APH may update operational rules during the pilot. Commercial changes require recorded approval.

These Terms are intended to be governed by Lebanese law, subject to mandatory requirements. Good-faith APH escalation should be attempted where appropriate.

This is a practical pilot template. Lebanese legal review is required before publication or signature.